Shipping Information

We ship to the following locations: US, Canada, UK and Europe.

All orders require 4-7 business days for production prior to shipping**. Please be aware that this does not include weekends and holidays.

  • Free Shipping within Canada for pet tags*
  • Canada and European orders are shipped via Canada Post
  • USA orders are shipped via USPS - tracking number provided (FREE shipping for orders over $35, code: 35FREESHIP)

After shipping, most orders arrive in 5 to 9 business days (some can take longer due to carrier delays)

Order Modifications

  • Any modifications to an order must be notified within 2 hours of purchase.  Since we process a significant volume of orders daily, please pay close attention during checkout.


  • Buyers are responsible for any customs and import taxes that may apply.

Failed Deliveries

  • Please verify the shipping address you've entered when placing your order. If the address is incorrect and a replacement must be sent, a replacement fee will be charged.


  • if you have any questions regarding our shipping policy, please email us at 


*Canadian Orders: No tracking available for the free shipping option . Please, upgrade your shipping during the checkout if you want tracking and fast shipping times